Technology - Efficient, Improved Vending Experience
To remain at the forefront of vending, Black Tie places an emphasis on utilizing emerging technologies that enhance the user experience. We incorporate ergonomic consumer interfaces that facilitate an easy, seamless transaction. Our wireless monitoring systems help operators boost efficiency with 24/7 communication and report diagnostics. And the software we develop is leading vending into a new era of technological standards, with machines that run smoother, respond faster, and create an entirely new vending experience.
Wireless 24/7 Monitoring
In our never ending quest to provide superior service, we now use Cantaloupe Systems' seed technology, a wireless remote monitoring solution that provides us with in-depth, realtime information about our machines. A seed device is installed into each machine, where information is then gathered and sent wirelessly to Cantaloupe Systems. From there, we access the information about the machine, allowing us to provide top-notch service to you.
- » Seamless communication and coordination with your machines
- » 24/7 access to cash and machine data for operators
- » 24/7 real-time access to sales inventory for consumers
- » Enhanced functionality for Dynamic Scheduling
- » Automatically turns machine alerts into service calls before you hear from a dissatisfied customer
Handheld Inventory Systems
All route drivers carry handheld technology that tracks all items purchased within the machines. By using handheld technology, route schedules can be made more timely and efficiently in addition to tracking fast moving items in the machines.
Using handheld computers, each Black Tie Services route driver electronically downloads all sales, inventory and cash accounting data from each vending machine. The data collected from each customer visit includes exact product sales (i.e. how many Snickers bars sold over the last day, week or month). In addition, we closely monitor the exact amount of coins and bills collected from each service visit.
From an item-level merchandising perspective, Black Tie Services uses this data to ensure desirable and popular selling products are stocked in each of its vending machines. Thus, a unique product plan-o-gram or customized menu program can be designed and implemented for each customer.
Pre-Kitting, LightSPEED Warehouse Technology
Although pre-kitting is far more efficient than traditional service methods, it is still very labor intensive, averages 15-20% errors, lacks details in identifying multiple totes and has limited production tracking capabilities. We at Black Tie Services, chose not to accept that large of a margin for error, and have adopted the LightSPEED system in our warehouses.
When the LightSPEED system is part of the order picking environment, it enables a picker to quickly and easily find the correct bin location by means of LED displays rather than paper along an assembly line. Besides guiding the picker to the exact location, the lights also display the precise amount ordered for each delivery route and requires confirmation when each item is picked.
When your machines break down or sit empty, your reputation takes a hit. Your clients get angry. Repeated problems can strain relationships and threaten contracts. And of course, none of that is good for your cash flow. That's why we offer wireless technology options like Alarm Monitoring with our EASITRAX software. We can monitor the condition of every vending machine at all times, so we know about problems before your customers do.
Micromarkets, Avanti and Company Kitchen
Vending machines have been a stalwart in most office environments for years, but they have recently given rise to a new type of automated fresh food vending service. Distributors of so-called micromarkets are making the most of an increasing loss in vending machine revenue and the constant need of the consumer for fresh and convenient food options, to create a new niche for self-service kiosks in offices. Black Tie Services is one of the biggest distributors of this type of healthy vending machine solution in the Washington DC and Baltimore areas and provides both Avanti and Company Kitchen micromarkets for every space and each individual environment.
At Black Tie Services, we offer the latest in cashless payment technology. We are moving towards a cashless society. Our unique cashless payment system allows you to pay with all the major credit cards, debit cards, and other forms of cashless payments. We can even customize your payment center to be compatible with your own stored value systems or point of sale system.
We have partnered with Cantaloupe Systems to let consumers use Google Wallet to pay for snacks and drinks at vending machines across our Marlyand and Washington DC markets. Customers will be able to make purchases by tapping their devices at the vending machines. Google Wallet-equipped vending machines will feature prominent stickers so consumers know which machines work with the app, and that eventually operators and even Google could send coupons and rewards to users as they purchase snacks.
Credit Card Acceptors
Vending machines installed are also equipped with credit card acceptors which gives the consumer the ability to purchase items using coins, currency along with Credit or Debit cards. In many of our locations we see a large portion of our sales coming from cashless transactions.
Bill Recycling - Pay Change In Bills
Bill Recycling creates a more pleasant consumer experience for any location. With diverse payment options, Bill Recycler sets a new standard for consumer convenience. Our machines can accepts denominations of $20, $10, $5, $1, and coins, paying change back in bills and avoiding heaps of change in your pocket.
Makes vending accessible to more consumers!
GPS Equipped Vehicles
To better serve our customers, all our service trucks are equipped with a GPS tracking system. At Black Tie Services, we always know the location of our technicians throughout the day. In addition to a GPS tracking system all our route drivers have Blackberry or Nextel devices for fast, easy accessibility.
Vending's biggest problem has been solved - No more product jams! SureVend uses special infrared technology to ensure that your products vend properly. If a selection doesn't drop, SureVend detects the failure and tries again twice. And if for some reason it still won't drop, consumers can select another product or choose to receive their money back. With this SureVend Technology, you'll avoid tedious service calls, failed vends, and frustrated consumers.
Fresh Food Temperature Control
The Health Control Temperature Setting is a computer-monitored temperature regulation system that guarantees food safety. With the tightest temperature control in the industry, Black Tie Services boosts consumer confidence in products. Maintain a full array of refrigerated products easily and safely!
FullBrew provides greater extraction, more total dissolved solids and more flavor than other brewing processes. The result is a delicious, refreshing cup of coffee that will change how consumers think of vending. Our customers enjoy simply the best hot drinks you can vend.
Between our competitive prices and our wide variety of services, the choice is easy. For additional information about Black Tie Services please complete our on-line information request or call us at 800-969-VEND