Vending's biggest problem has been solved - No more product jams! SureVend uses special infrared technology to ensure that your products vend properly. If a selection doesn't drop, SureVend detects the failure and tries again twice. And if for some reason it still won't drop, consumers can select another product or choose to receive their money back. With this SureVend Technology, you'll avoid tedious service calls, failed vends, and frustrated consumers.
SureVend™ is an innovative advance in vending technology, using light sensors to detect whether or not a product has been dispensed. If no product is dispensed, SureVend™ will instruct the machine to turn the spirals a second time. After three attempts to vend, the customer is offered the option of selecting another product or obtaining a refund. Spirals are then returned to the 'home' position to ensure the best product presentation. The system will work in all lighting conditions and temperatures making it suitable for the entire range of spiral driven units.
SureVend™ has been designed to improve the efficiency of spiral-driven machines. Traditionally, if a product gets 'caught up' instead of dropping into the tray customers will not receive the product and lose their money. Problems can also occur if a machine is not stocked correctly and a spiral is accidentally left empty - the machine will continue to vend but no product will drop. In these situations the SureVend™ system will ensure that customers either receive their selected product or a refund.
SureVend™ has helped to increase customer confidence and prevent the possibility of damage to the machine from frustrated customers. It has improved sales and profitability for distributors and eliminated the need to issue credit vouchers.
Between our competitive prices and our vending technology, the choice is easy. For additional information about Black Tie Services please complete our on-line information request or call us at 800-969-VEND.